(In alphabetical order) CHANGE OF MIND Please complete all order forms and requirements correctly. Please be mindful that it is the customer’s responsibility to ensure that all personal and order details are correct and accurate. We do not offer refunds or exchanges for change of mind. These include change of mind for item style, name tag colour, name tag location and name tag lettering.
Personalised by Claude will always send a confirmation e-mail approximately 24 hours after you submit an order. This confirmation email allows both parties (ie customer and Personalised by Claude) to review the order carefully. Any changes to a current order can be discussed on this confirmation email. However, once your order has been confirmed and payment has been processed, no change of mind will be offered.
COLOURS While we do strive to showcase the colour of our products online as genuinely as possible, colours will vary according to factors such as natural lighting, artificial lighting, lighting exposure, screen device and screen settings (mobile and laptop). Therefore, we cannot guarantee that the colour you see will be completely accurate. For the most accurate depictions of colour, texture and style of our items, please visit the ‘Our Collections’ section on our website for unedited and close-up product shots.
INSTAGRAM Due to the nature of social media platforms such as Instagram, some images will be subjected to filters. It is at your discretion and judgement to purchase an item based on an Instagram photo. For more accurate depictions of colour, texture and style, please visit the ‘Our Collections’ section on our website for unedited and close-up product shots.
DELTA Rose Gold and Silver shades in the DELTA range are a slight bit darker compared to the rest of the collection. This is how they arrived to us from our supplier. Therefore, our colour palettes on the Delta website page strive to portray the true colour of Delta (which is only a sight bit darker and not identical to Rose Gold and Silver in: Stanbury, Nueva and West Meadow).
CRAFTSMANSHIP We personalised all Claude accessories by free hand. There is absolutely no machinery involved in the process of handmade personalisation. Although we spend a considerable amount of time carefully embossing every item, we cannot guarantee that the craftsmanship on one item will be exactly identical to another. Thank you for your understanding and appreciation of the nature of craftwork.
COMMUNICATION and CONTACT Personalised by Claude is a professional space for shopping. We strongly request that all forms of communication and contact are carried out via email.
We understand that we are a currently small business in your local area. Thus, we may be able to accommodate to your needs and communicate via other means. This decision is up to our discretion. Nevertheless, for the fastest response and reply, please first contact us via email.
COST AND PRICING The marked, full price of our items are in 100% accordance with our Personalised by Claude website. Please refer to the website for pricing details. Alternatively, download a copy of item prices from the link below for prices of all items. These prices may be subjected to change without notice.
Please note:
Personalisation with a total of 1-3 letters or numbers cost $0.00.
Personalisation with a total of 4 or more letters or numbers on your item will incur a small additional charge of $5.00
PRICE DIFFERENT WITH COLOURS: To remain competitive, items in the shades of Black Texturised and Black Leather-look may cost $2.00 more than the standard price of the same style in a different colour. Thank you for your understanding.
DELIVERY AND PICK UP
All costs for delivery and postage will be at the customer’s expense.
Delivery depends on the size of the parcel required.
Pick up of your Claude items can be arranged from Toongabbie 2146 strictly on weekends only.
LETTERING To maintain the integrity and overall look of our Claude Accessories, we currently only offer personalisation with initials, your first name OR last name. We only offer personalisation with first AND last names on our KENSINGTON Laptop Sleeve and OXFORD A4 Portfolio (because these items have enough space for this long personalisation) - first AND last name personalisation have an additional charges. At this stage, we only offer personalisation with capital letters and numbers. Thank you for your understanding. *all names used are fictional and used for example purposes only.
EXCHANGE POLICY FOR FAULTY ITEMS In the rare occasion that our products become faulty, we will offer a full refund OR an exchange to an identical itemwithin 14 daysof receiving your item. No exchange will be offered for a different item or design. Absolutely no refund or exchange will be offered due to customer negligence
INTERNATIONAL POSTAGE Personalised by Claude do not sell to customers outside of Australia at this time. We apologise for this inconvenience.
MARKET DAYS Prices of our Claude Items may change during market days. Thank you for your understanding.
ONLINE PROMOTIONS All prices are as marked during online promotions. Discounts are final and no further discounts will apply. Any promotions cannot be used in conjunction with any other offer. Promotions are available while stocks last and for a limited time only. Promotions may change and end without notice. The terms and conditions for our online promotions are up to our discretion. There is no negotiation of promotion terms and conditions.
Please see our page 'Current Promotions' for the terms and conditions of our current online promotions.
PACKAGING Personalised by Claude items will be packaged in:
fabric (calico) drawstring bags.
A fabric dust bag for each item will only be provided for full-priced items. Additional dust bags can be provided for sale or clearance items upon request and with a small fee ($1.00 for small bags, $2.00 for medium bags). It will cost an additional $3.00 to package the Oxford Portfolio and the Kensington Laptop Sleeve in a fabric (calico) drawstring bag. Key-rings and Luggage Tags will not be packaged in individual fabric dust bags. If the item is sent for delivery, it will be sent in a satchel bag or a delivery box.
PAYMENT Personalised by Claude currently doesn't offer a system for online credit card payments. To guarantee the privacy of your details, we prefer payment with:
direct transfers from your personal online banking services (eg. NetBank Transfers).
All payments are required PRIOR to production and customisation of your item. Under no circumstances will we begin preparing your item prior to receiving full complete payment.
Payment with Cash Personalised by Claude and the customer will negotiate means of full cash payment.
Payment with Direct Online Bank Transfer Please notify us once you have processed your full payment via direct online bank transfer. When we have received full payment, we will let you know and the item will be on its way to you as soon as possible.
QUALITY The external of all our Personalised by Claude items are made from a PU Vegan Leather material. The internal is made from fabric. We believe in the quality and durability of all our products. In the rare occasion that products become faulty, we will offer a full refund OR an exchange to an IDENTICAL ITEM within fourteen (14) days of receiving your item. No exchange will be offered for a different item or design. To maintain the quality and overall look of your item, we advise to keep your Personalised by Claude item away from direct water sources and moisture. Our items are not waterproof and damage may occur.
STANDARD PROCEDURES After a submission of orders by website or email, customers will receive a confirmation email approximately 24 hours after their order has been submitted. Through email (or another negotiated means), we will finalise payment and discuss how we can get your item delivered to you as quickly and smoothly as possible. Handmade personalisation and preparation of your order will only commence once payment has been confirmed and received. Item will be ready in approximately 5-7 business days after receiving payment. The time in which you receive your item will depend on:
the amount of time it takes for us to receive your payment. Faster payment will result in less time for the item to reach you! Any delays in payment will also delay preparation and delivery of your item.
the pick-up and delivery options you choose.
Due to all these factors, we cannot guarantee a specific timeframe in which you receive your items.
TIMELY PAYMENT We send customers an order confirmation email within 24 hours after an order has been submitted. Please review this confirmation email promptly. We give customers a maximum of 5 days (including weekends) to process payment after an order has been submitted via our website. If payment has not been processed after 5 days, we automatically cancel your order. Your order will no longer register on our system after these 5 days. If you still wish to purchase the items but have not paid within the 5 day timeframe, you must submit a new order on our website. Sometimes our items are in demand and this policy allows us to regulate timely trade. Thank you for your understanding.